Return & Exchange Policy
Delivery, Cancellation and Return Policy
We provide free delivery across India on all the products, so you shop with us uncompromised. We have tied up with all the leading logistics partners to give hassle free and fast delivery.
You can cancel the order before order gets dispatched. You can do the same by sending a mail to our Customer Service Desk on https://shingora.net
with order no. You will be refunded back to same payment method which you have used for payment within 7 days from your order cancellation request.
In case order is dispatched from our warehouse you can still cancel the order, but this will be treated as return and return policy will be applicable in this case.
How to do return?
Simply just sending a mail to our customer service desk at https://shingora.net
what is our return policy?
We offer return/replacement of Products ordered on https://shingora.netwithin 7 days of delivery of the order.
We only ask that you do not use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
What is the refund policy for the returned item?
We endeavour to process your refunds within 7 business days from the date the returned product clears the Q.C at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by https://shingora.netIn case of any refund discrepancies, https://shingora.netmay at its sole discretion, request you to share with us a screenshot of your bank statement.
https://shingora.net.in may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles https://shingora.netin to a claim against you.
How does Refund work on based on the different modes of payments?
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by https://shingora.net, after the products clear the Q.C process.
If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded into your bank account. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.
How do I return/exchange my order?
We offer easy return process. To return/exchange your order, please follow these steps.
- Place the return request with our customer service desk by email to https://shingora.net
- Customer service team will respond to you with Shipping Label.
- You need to pack the product as you have received it and affix the new shipping Label
- Customer Service team will align the pickup of the shipment from your place via our logistics partners
- You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
- Refund will be issued within 7 days from the QC passed date.
- Customer service team will keep you updated with all steps during the process.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.
For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.
Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Service Desk.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.
There are certain pin-codes where our transport partners currently do not support pick-up of returned items. In such case we request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and affix the Return Label sent by Customer Service Desk and insert the Invoice you received along with the order. In the absence of the Invoice in the courier, we might not be able to process the refund. After sending the shipment, please share the shipment details through email to Customer Service Desk. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will do the QC and refund the amount of the items and the amount that you spent on sending the item to our warehouse.
Please send the Self Ship Return Product/s to our warehouse address mentioned below.
Shingora Textiles Limited
HD-44, Phase - VI, Focal Point, Ludhiana, Punjab 141010