Delivery Policy

We provide free delivery across India on all products. We have partnered with leading logistics providers to ensure hassle-free and fast delivery.

Cancellation Policy

You can cancel your order within 5 hours of placing an order with us bysending an email to our Customer Service Desk at customercare@shingora.net with your order number. The refund will be processed within 7-10 days and credited back to the same payment method used for the purchase.

If the order hasbeen dispatched, it willbe treated as a return, and the return policy will apply. 

Return and Exchange Policy 

Non-Returnable Items Some items, such as made-to-order stitched suits, cannot be returned, canceled, or exchanged. No returns or exchanges are allowed for stitched suit categories. 

Returns & Exchanges 

What is the Exchange Policy on Shingora?  

We do not provide refunds/returns on any stitched products once sold.The same items can be altered once.

To request an exchange for eligible items except for stitched suit sets (not from the sale section), email us at customercare@shingora.net within 2working days of delivery.

Once acknowledged by our team, send the product back to us. We do not offer reverse pickup, and the cost of return shipping is at thecustomer’s expense. We recommend using traceable mail.

Address for Exchange: Shingora Textiles Private Limited HD-44, Phase - VI, Focal Point, Ludhiana, Punjab 141010

Exchange Conditions:

1. Exchange except stitched suit sets can be done within 7days from delivery.
2. Only unused, unworn, unwashed, undamaged products with all labels and tags intact in original packaging are eligible for exchange.
3. Include your name, address, number, email,and order ID on the parcelalong with the size needed.
4. Exchange is allowed once per order for eligible items.
5. Size exchange is not available. The customer is eligible for alteration of the stitched product minus the shipping/COD cost.
6. Store credit equaling the amount of the exchanged eligible product minus the shipping/COD cost is valid for 90 days from thedate of receipt of store credit.
7. The cost of shipping to and fro the productis to be borne by the customer.

Can I Cancel My Order? 

Prepaid orders are not eligible for cancellation. You can cancel your Cash on Delivery order within 8 hours by WhatsApp or emailing customercare@shingora.net.

How Will I Receive Credit for My Money When the Desired color or design of the Exchange Product is Not Available? 

A credit note will be emailed to you, valid for 90 days, to use on the Shingora website.The credit must be used in one go. 

Can I Exchange a Part of My Order? 

Yes, you can exchange any eligible products within 48 hours of delivery. 

My Garment Does Not Fit Me. What Can I Do?

If the product does not fit and you need a new alteration, request an alteration within 48 hours of receiving the product. 

Why Was My Exchange Not Accepted?

• Exchange/Return is not accepted if the customer does not like the material or color in all categories. Please read the product description and view all pictures before ordering. You can also call us for more details.
• Our products are handmade and may have slightvariations in color, finish, and overall look. Colors may vary based on yourmonitor's accuracy.
• Exchange/Return is not accepted if the product is washed and worn.
• Purchases made from the sale section are not eligible for return or exchange. All sale, discounted, coupon and gift voucher purchases are non-returnable, non-refundable, and non-exchangeable. 

Refund Policy

Processing Refunds: Refunds are processed within 7-10 business days after the returned product passes our Quality Check. The actual time may vary depending on yourbank’s policies.

Mode of Refunds: Refunds willbe credited to the original payment method.If you paid via Cash on Delivery, we will deposit the refund into your bank account. Ensure you provide accurate bank details to avoid issues.

Returning/Exchanging Your Order

1. Place a return request for eligible products by emailing customercare@shingora.net.
2. Pack the product as received and include the new shipping label.
3. Our logistics partners will pick up the shipment.
4. Refundsare issued within 7-10 days after the quality check.
5. Customer service will keep you updated throughout the process.

Am I Entitled to a Refund/Exchange if I Shopped During a Promotion/Scheme/Offer? 

Yes, you can exchange for the same type of product if available. For refunds,a proportionate amount of the total paid will be refunded.

When Will My Return Get Picked Up? 

Our logistics partners will attempt to pick up the product within 3days of receiving the request.If the itemis not picked up after three attempts,the return request will be considered complete. You can raise a new return request if eligible.

In some areas, we may not support pickup. In such cases, please send the items to our warehouse using a courier service. Include the invoice and return label. After sending the shipment, email the details to the Customer Service Desk. Refunds willbe processed after receiving the item at our warehouse.

Self-Ship Return Address: Shingora Textiles Private Limited HD-44, Phase - VI, Focal Point, Ludhiana, Punjab 141010